Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper September 17, 2020 Exploring the Next Generation of Internal Auditing Within the Technology, Media & Telecommunications Industry Mammoth waves of disruption are both buffeting and igniting organizations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Newsletter March 15, 2022 Private Equity Insights: Top Risks for 2022 In this issue of Private Equity Insights, we take a deep dive into the top risk issues facing companies owned by private equity (PE) in 2022 and over the next 10 years. These insights were obtained from our 10th annual survey of top risks by Protiviti and NC State University’s ERM Initiative.Of the global boards of directors and executives surveyed, respondents from PE-owned company leaders… Survey March 9, 2022 PE-Owned Firms' Perspectives on Top Risks for 2022 and 2031 With unanticipated events unfolding at a record pace, PE-owned organisations are facing massive challenges, and their leaders are under growing pressure to be vigilant in preparing for emerging issues. Blogs November 21, 2022 Building a Resilient Legal Department by Rich Cohen, Managing Director and Fractional In-house Counsel Today’s societal, investor and regulator expectations and the exponential advancement of data and technology are creating significant pressures, demands and opportunities for General Counsel (GC) and their legal departments. Increasingly, they are being called upon to do more, expanding their focus to areas that include… Whitepaper December 21, 2022 Software Company CFOs Discuss Risks, Budgeting and Talent Issues Chief financial officers (CFOs) of high-growth software organisations met virtually to discuss topics of mutual interest, including top risks, leading industry practices and trends. The agenda for this small-group meeting, conducted under Chatham House Rule, was created through a series of pre-interviews. Protiviti managing directors Scot Glover and Noah Kessler, hosted the exchange. Comments… Blogs August 8, 2022 ESG Journey Just Beginning, but Leaders Have a Clear Competitive Advantage As companies come under growing pressure to make measurable, reportable (and reported) progress on environmental, social and governance (ESG) issues, there is increased demand on business leaders to implement effective sustainability practices that resonate with customers, partners and employees. Technology, media and telecommunications (TMT) companies have not been immune to the pressure.… Newsletter July 4, 2022 Private Equity Insights: PE Challenges with ESG, Future of Work, and Cybersecurity As we head into the second half of 2022, it’s a volatile business climate in private equity. Inflation is on the rise, fueled by strong consumer demand. The labor market has stayed hot and unemployment levels low, with the gap between job openings and available candidates in the millions. PE deal activity and exits have slowed but they remain above longer-term trends. That said, public listings… Newsletter September 29, 2023 Private Equity Insights Q3 2023 In our latest issue of Private Equity Insights, we offer Protiviti’s latest thinking on ESG issues – specifically, assessing sustainability through an investment and value creation lens. We offer further thoughts on AI (including generative AI) from the board’s and the CFO’s point of view, and we bring the general counsel into the mix through an informative discussion on building legal operations… Whitepaper September 24, 2020 Exploring the Next Generation of Internal Auditing Within the Energy & Utilities Industry Mammoth waves of disruption are both buffeting and igniting organisations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Load More
