Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Video June 22, 2020 Video - Need help to identify and prioritise pain points? Check out Protiviti's Business Resilience tool. This complimentary assessment tool helps business leaders quickly identify and prioritise their organisation’s unique pain points, threats and vulnerabilities across their core functions, and then creates an agile operating model. Create your own triage heatmap of priorities and receive a recommended suite of practical tools and processes to best… Whitepaper March 16, 2022 Top Risks for 2021 and 2030 - Financial Services Industry Perspectives Pandemic-related policies and regulation, interest rate environment are top concerns in financial services industry The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarisation. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies. Rapid… Blogs June 10, 2020 CASS in the Regulatory Spotlight Small and medium size firms face greater regulatory scrutiny of their client asset arrangements as COVID-19 causes the economy to slow. Firms need to prepare now. The Client Assets Sourcebook (CASS) rules are designed to protect the cash and assets of clients from the potential insolvency of the financial institution (banks, custodian, investment bank, brokers or insurer) that hold them. The… Podcast August 17, 2023 Risky Women Podcast | Talent Management and the Nature of Work Tonya Hummers, Managing Director at Protiviti, speaks with Sarah Olthoff, Senior Vice President and Chief Business Risk Officer at Discover Financial Services.Watch the podcast as Tonya and Sarah discuss resiliency and adaptability as key traits for succeeding in the face of challenges, the evolving nature of work environments and shifts towards hybrid models to support flexible schedules in the… Whitepaper March 4, 2022 Private Equity-Owned Companies Perspectives on Top Risks for 2021 and 2031 Private equity-owned companies weigh impact of pandemic risks, economic conditions, labor issues and more on growth plans When it comes to issues with that are threatening growth plans in 2022 and beyond, government policies designed to curb COVID-19, operational resilience, succession challenges, labor costs and inflation are identified as the top risk issues that companies owned by private… Whitepaper March 24, 2023 Collaboration: The key to better management of cybercrime and financial crime By Carol Beaumier and Bernadine Reese Sharing information and lessons learned has become increasingly critical for the effective management of cybercrime and related financial crime. This need requires financial institutions to rethink how they have historically managed these risks. Whitepaper June 27, 2023 What Role Should Compliance Play in ESG? By Bernadine Reese and Jackie Sanz Regulators and many other stakeholders are intently focused on how financial institutions address environmental, social and governance (ESG) matters. Within financial institutions, boards of directors, executive management and much of the C-suite are weighing in on the ESG strategy and approach. Chief compliance officers (CCOs), though, have been remarkedly… Blogs November 21, 2022 Building a Resilient Legal Department Today’s societal, investor and regulator expectations and the exponential advancement of data and technology are creating significant pressures, demands and opportunities for General Counsel (GC) and their legal departments. Increasingly, they are being called upon to do more, expanding their focus to areas that include environmental, social and governance (ESG); diversity, equity, inclusion and… Newsletter September 28, 2022 Identifying and managing the critical risks of third-party providers “Outsourcing and other third-party relationships can bring multiple benefits to FIs, including: enhanced operational resilience; faster and more tailored financial products and services; cost reduction; greater innovation; and improved internal processes. However, outsourcing and third-party relationships can give rise to new or different risks to FIs and potentially to financial stability that… Load More
