Client Story Library

Businesses the world over are adopting Robotic Process Automation (RPA) to lower costs, increase efficiency and improve operational quality. Some businesses have begun by implementing readily available off-the-shelf RPA technology, only to find coding a few bots is not sufficient to build a sustainable RPA program. Succeeding with RPA — that is, deriving the greatest value from the RPA investment — calls for a…

Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in their businesses and…

At a time when the healthcare industry is rapidly changing and evolving to address the unprecedented challenges brought by the COVID-19 pandemic, enhancing patient care, reducing the length of hospital stays, improving productivity and creating safer environments has never been more critical. Rapid digital advancements fueling IoT medical device connectivity are now revolutionizing treatment and workflow management…

Effecting transformational change on a global scale is challenging for any organization, in any environment. It is an even tougher hill to climb during a global pandemic. Yet, this didn’t stop one organization, a worldwide leader in providing cleaner, softer water through innovative, sustainable solutions, from successfully pursuing a major global finance and IT transformation in 2020.

The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with any other vertical…

National Vision, a leader in the U.S. optical industry, is a retailer that has seen tremendous growth since it was founded in 1990. National Vision turned to Protiviti, its long-standing partner, to extend the capabilities of SAP Business Planning and Consolidation, its full financial reporting, budgeting and forecasting tool, with SAP Analytics Cloud for planning. National Vision is one of the largest and fastest…

A successful organization is one that can deftly coordinate its many moving parts, but, sometimes, even the best organizations can get out of sync. That was the case with an aerospace company and its inventory. The organization knew it was operating with too much stock and was even holding millions of units after they had been written off the books. The company made numerous attempts to optimize its inventory, but…

As internal audit organizations look for effective ways to perform their work in a more agile manner, including how to leverage methodologies, data and technology to add value and become strategic advisers to their business partners, many are finding that the use of robotic process automation (RPA) checks a lot of boxes. RPA integration into internal audit functions is expanding and improving productivity across…

Harnessing the purchasing power of a global organization can be a challenge, especially when centralized procurement is not the right fit. That was the conundrum facing a global environmental nonprofit headquartered in the United States.The organization’s mission, structure and culture created very specific requirements when it came to sourcing, and with this, unique challenges. While there were standard procurement…

An offshore drilling contractor with operations on six continents was experiencing extreme delays in the procurement of goods and services, which also created payment processing challenges and high transaction costs to issue purchase orders and process invoices for payment. The problem stemmed from inefficiencies across the entire procure-to-pay (P2P) process — procurement, receiving, accounts payable, payment and…