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  • Client Story

    February 8, 2023
    A global health services company needed to execute on its corporate promise to deliver affordability and convenience to its patients. However, the company discovered that there was a disconnect between that promise and intended delivery. Further investigating that disconnect revealed that the organization's procedures for tracking and delivering rebate payments were hampered by complex, time-…
  • Whitepaper

    September 9, 2021
    The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the…
  • Whitepaper

    April 28, 2022
    Including results of Protiviti’s large financial institution survey on business control functions An organization’s overall risk governance framework and the resulting interaction across the three lines of defense are critical to business success. The first line’s main objective is to understand applicable risks and controls and ultimately drive growth through customer engagement. The second and…
  • Podcast

    June 1, 2021
    The current and future state of risk analytics is bedrock to empowering the compliance function’s forward-looking agenda. With the evolution of enterprise risks, advancements in analytics, and the ever-morphing regulatory landscape, compliance can be transformed by being further data driven, and monetize the deployment of advanced analytics in empowering intelligent decision-making and risk…
  • Whitepaper

    May 1, 2022
    “To put it bluntly, will companies enact courageous ESG policies only when it does not hurt?…This is a moment of truth. Stakeholders have been increasingly mobilised to question the premises of companies’ professed ESG activities. All too frequently, corporations and their executives engage in marketing or obfuscation of what they’re actually doing — what could more accurately be called ‘ESG-…
  • Whitepaper

    April 29, 2022
    Geopolitical Instability Moves the Goalposts Again In this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical uncertainties that continue to shape the financial services industry in the opening months of 2022. We assess lessons learned during the pandemic and how they’re driving lenders to recalibrate operations to enable greater resiliency in the…
  • Whitepaper

    October 22, 2021
    There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorized to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,…
  • Whitepaper

    February 5, 2021
    As we continue to face an unpredictable pattern of emergencies stemming from natural, human and technological events, the COVID-19 pandemic — for however long it may be with us — will likely continue even as other emergencies (such as hurricanes, wildfires, floods and flu season) arise, which complicates healthcare organizations’ plans for every potential event. Healthcare leaders are seeking a…
  • Flash Report

    July 20, 2021
    On July 13, 2021, the Federal Reserve Board (FRB), the Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) released a joint request for comment to their Proposed Interagency Guidance on Third-Party Relationships: Risk Management. The agencies have issued this proposed guidance in response to industry feedback requesting alignment among the agencies…
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